CRM SV Contract
|
URL |
Verbs |
Function |
Available |
|---|---|---|---|
|
/CRMSVContract |
GET |
Query a list of CRM Service Contracts |
|
|
/CRMSVContract |
POST |
Add a new CRM Service Contract |
2021.3 |
|
/CRMSVContract<code> |
GET |
Query a single CRM Service Contract |
|
|
/CRMSVContract<code> |
POST |
Update an existing CRM Service Contract |
2021.3 |
Supported modifiers
|
Query String |
Definition |
Sample
|
|---|---|---|
|
status |
Query CRM Service Contracts with a particular status |
status=Active |
|
organisation |
Query CRM Service Contracts for a particular CRM Organisaction |
organisation=1045 |
|
modifiedSince |
Return CRM Service Contracts modified since a nominated date and time |
modifiedSince=2013-02-28T16:45:00 |
|
treeName and treeBranch |
Return a list of CRM Service Contracts assigned to a nominated branch of a nominated tree |
treeName=Colour-AUS&treeBranch=Blue |
Security Linked Menu
|
Menu Item
|
Located
|
|---|---|
|
Contract Maintenance |
CRM / Contracts |
Sample XML Response
<?xml version="1.0" encoding="UTF-8"?>
<CRMSVContract>
<Code>1000</Code>
<Edition>17</Edition>
<OidString>6849.1</OidString>
<ModifiedTimeStamp>2014-03-26T08:45:47</ModifiedTimeStamp>
<ModifiedUser>SUPER</ModifiedUser>
<EntryTimeStamp>2008-02-08T11:52:53</EntryTimeStamp>
<EntryUser>SUPER</EntryUser>
<Alpha>KANONSITE</Alpha>
<Description>Kangan: On Site Maintenance</Description>
<PeriodFrom>2008-02-01</PeriodFrom>
<PeriodTo>2012-02-01</PeriodTo>
<NextReviewDate>2012-02-02</NextReviewDate>
<HasWarranty>false</HasWarranty>
<RideAndFall>100.00</RideAndFall>
<AssetCoverage>4</AssetCoverage>
<CallCountIncluded>0</CallCountIncluded>
<DefaultServiceLevel>1</DefaultServiceLevel>
<IsSuspendCPIIncrease>false</IsSuspendCPIIncrease>
<Notes>Major ONSITE Contract for all I.T Maintenance</Notes>
<AssignedTeam>Admin Team</AssignedTeam>
<AssignedUser>SUPER</AssignedUser>
<Organisation>1000</Organisation>
<Location>02</Location>
<DefaultServicePerson>COOKC</DefaultServicePerson>
<Status>Open</Status>
<ServiceLevels collection='true' count='4'>
<CRMSVContractServiceLevel>
<Edition>5</Edition>
<OidString>6850.4</OidString>
<ServiceLevel>1</ServiceLevel>
<ServiceLevelDesc>01 - Platnium Support</ServiceLevelDesc>
<Notes/>
<IsEmailSupport>true</IsEmailSupport>
<IsOnSite>true</IsOnSite>
<IsPhoneSupport>true</IsPhoneSupport>
<IsRemoteSupport>true</IsRemoteSupport>
<IsReturnToBase>true</IsReturnToBase>
<IsTraining>true</IsTraining>
<IsUserDamage>true</IsUserDamage>
<IsWebSupport>true</IsWebSupport>
<ModifiedTimeStamp>2008-02-08T11:53:17</ModifiedTimeStamp>
<ModifiedUser>SUPER</ModifiedUser>
<EntryTimeStamp>2008-02-08T11:53:17</EntryTimeStamp>
<EntryUser>SUPER</EntryUser>
<Coverage>FULL</Coverage>
<AcknowledgeSchedule>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>0</PeriodTypeValue>
<TypeSVLevel>0</TypeSVLevel>
</AcknowledgeSchedule>
<ResponseSchedule>
<PeriodType>Hours</PeriodType>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>2</PeriodTypeValue>
<TypeSVLevel>2</TypeSVLevel>
</ResponseSchedule>
<ResolutionSchedule>
<PeriodType>Hours</PeriodType>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>4</PeriodTypeValue>
<TypeSVLevel>2</TypeSVLevel>
</ResolutionSchedule>
</CRMSVContractServiceLevel>
<CRMSVContractServiceLevel>
<Edition>1</Edition>
<OidString>6850.14</OidString>
<ServiceLevel>23</ServiceLevel>
<ServiceLevelDesc>05 - Gold Support</ServiceLevelDesc>
<Notes/>
<IsEmailSupport>true</IsEmailSupport>
<IsOnSite>false</IsOnSite>
<IsPhoneSupport>true</IsPhoneSupport>
<IsRemoteSupport>true</IsRemoteSupport>
<IsReturnToBase>false</IsReturnToBase>
<IsTraining>false</IsTraining>
<IsUserDamage>false</IsUserDamage>
<IsWebSupport>false</IsWebSupport>
<ModifiedTimeStamp>2014-03-26T08:42:40</ModifiedTimeStamp>
<ModifiedUser>SUPER</ModifiedUser>
<EntryTimeStamp>2014-03-26T08:42:40</EntryTimeStamp>
<EntryUser>SUPER</EntryUser>
<Coverage>FULL</Coverage>
<AcknowledgeSchedule>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>0</PeriodTypeValue>
<TypeSVLevel>0</TypeSVLevel>
</AcknowledgeSchedule>
<ResponseSchedule>
<PeriodType>Hours</PeriodType>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>5</PeriodTypeValue>
<TypeSVLevel>1</TypeSVLevel>
</ResponseSchedule>
<ResolutionSchedule>
<PeriodType>Hours</PeriodType>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>12</PeriodTypeValue>
<TypeSVLevel>1</TypeSVLevel>
</ResolutionSchedule>
</CRMSVContractServiceLevel>
<CRMSVContractServiceLevel>
<Edition>1</Edition>
<OidString>6850.15</OidString>
<ServiceLevel>77</ServiceLevel>
<ServiceLevelDesc>Sampler</ServiceLevelDesc>
<Notes/>
<IsEmailSupport>true</IsEmailSupport>
<IsOnSite>true</IsOnSite>
<IsPhoneSupport>true</IsPhoneSupport>
<IsRemoteSupport>true</IsRemoteSupport>
<IsReturnToBase>true</IsReturnToBase>
<IsTraining>true</IsTraining>
<IsUserDamage>true</IsUserDamage>
<IsWebSupport>true</IsWebSupport>
<ModifiedTimeStamp>2014-03-26T08:43:35</ModifiedTimeStamp>
<ModifiedUser>SUPER</ModifiedUser>
<EntryTimeStamp>2014-03-26T08:43:35</EntryTimeStamp>
<EntryUser>SUPER</EntryUser>
<Coverage>LABOUR</Coverage>
<AcknowledgeSchedule>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>0</PeriodTypeValue>
<TypeSVLevel>0</TypeSVLevel>
</AcknowledgeSchedule>
<ResponseSchedule>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>0</PeriodTypeValue>
<TypeSVLevel>0</TypeSVLevel>
</ResponseSchedule>
<ResolutionSchedule>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>0</PeriodTypeValue>
<TypeSVLevel>0</TypeSVLevel>
</ResolutionSchedule>
</CRMSVContractServiceLevel>
<CRMSVContractServiceLevel>
<Edition>1</Edition>
<OidString>6850.16</OidString>
<ServiceLevel>87</ServiceLevel>
<ServiceLevelDesc>test</ServiceLevelDesc>
<Notes/>
<IsEmailSupport>true</IsEmailSupport>
<IsOnSite>true</IsOnSite>
<IsPhoneSupport>true</IsPhoneSupport>
<IsRemoteSupport>true</IsRemoteSupport>
<IsReturnToBase>true</IsReturnToBase>
<IsTraining>true</IsTraining>
<IsUserDamage>true</IsUserDamage>
<IsWebSupport>true</IsWebSupport>
<ModifiedTimeStamp>2014-03-26T08:46:06</ModifiedTimeStamp>
<ModifiedUser>SUPER</ModifiedUser>
<EntryTimeStamp>2014-03-26T08:46:06</EntryTimeStamp>
<EntryUser>SUPER</EntryUser>
<Coverage>LABOUR</Coverage>
<AcknowledgeSchedule>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>0</PeriodTypeValue>
<TypeSVLevel>0</TypeSVLevel>
</AcknowledgeSchedule>
<ResponseSchedule>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>0</PeriodTypeValue>
<TypeSVLevel>0</TypeSVLevel>
</ResponseSchedule>
<ResolutionSchedule>
<PeriodTypeContext>0</PeriodTypeContext>
<PeriodTypeValue>0</PeriodTypeValue>
<TypeSVLevel>0</TypeSVLevel>
</ResolutionSchedule>
</CRMSVContractServiceLevel>
</ServiceLevels>
<UserDefinedFields collection='true' count='0'/>
<Trees collection='true' count='0'/>
</CRMSVContract>