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Your onboarding team

Once you have purchased MYOB Acumatica and move to onboarding, you will be working with several teams including Project Managers (PMs), Implementation Consultants, Customer Success Managers (CSMs), and Customer Support teams to ensure smooth progress and successful outcomes. 

Lets take a look at each team and how you will work with them.


Enterprise Services Team

Enterprise Services at MYOB consists of a committed team skilled in enhancing business operations by implementing bespoke software solutions suited to individual customer requirements. Our goal is to help businesses succeed by providing integrated enterprise solutions that boost efficiency and productivity.

What you can expect:

  • Customised and scalable solutions tailored to specific business needs
  • A dedicated project management team for ensuring successful implementations
  • Strategic advice to optimise the use of MYOB products

 

Customer Success Managers

Your MYOB Customer Success Manager is your advocate in driving desired outcomes, including consultation and best practices on platform adoption and utilisation. This includes success plans, solution value and goal attainment.

MYOB’s Customer Success team understands what is important to your business, working directly with you to achieve your goals, helping to remove business challenges and defining milestones for your ongoing business success.

What you can expect:

  • Dedicated Advocate: Your voice within MYOB, committed to your ongoing success and long-term partnership.
  • Strategic Partner: Understand your goals and challenges to provide tailored guidance, drive adoption, and ensure effective use of the platform.
  • Continuous Improvement: Deliver valuable feedback, share best practices, and connect you with resources to maximise value over time.

 

Enterprise Support

Enterprise Support at MYOB is a specialised team focused on delivering exceptional support experiences tailored to the unique needs of MYOB enterprise customers. We work closely with businesses to ensure smooth operation and issue resolution across their MYOB solutions.

What you can expect:

  • Expert assistance from a team familiar with complex enterprise environments.
  • Issue resolution including High Priority support when required.
  • Ongoing guidance to maximise product value and operational efficiency.