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2FA error: "Your MYOB ID or other 2FA account is not associated with your MYOB Acumatica account"

"Your MYOB ID or other 2FA account is not associated with your MYOB Acumatica account. Sign in using the green button and the accounts will be automatically associated."

This error happens when you try signing in with the purple MYOB ID button, but your MYOB Acumatica account is not associated with your MYOB ID two-factor authentication (2FA) account. 

You might get this error after your 2FA is reset by MYOB support. 

Fix the issue by associating your accounts

To associate your MYOB Acumatica account with your MYOB ID account, sign in to MYOB Acumatica with the green Sign In button. Your account will be automatically associated. Once your accounts are associated, you can start signing in using the purple Sign in with MYOB ID button.

If you have issues using the green Sign In button, you can request an MYOB Acumatica administrator for your company to associate your accounts for you. They can follow the steps on Associating Other Users' Accounts for 2FA.