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      The Activity Type is not storing correctly at the time of creating email

      Date: 19/11/2024

      Status: Under investigation 

      Reference: CE00053483

       

      Issue

      The Activity Type is not storing correctly at the time of creating email. A user created a new activity type to try to capture activity related to "attempted phone call" for customers. Since creating that Activity Type the user have noticed that when the staff are creating an email through the AE (email) activity it is storing the data as the AP (Attempted Phone Call) activity. 

       

      Workaround

      NA