Introducing Mylo, our AI-assisted support

From 1 October 2026, some simple MYOB Acumatica support requests will be answered by  Mylo, an AI-assisted support agent. 

This means that when there's a simple, documented answer to your question you'll get an immediate response, straight to your online support portal. You can chat with Mylo in real time to clarify your question or give more information, and when Mylo realises you need help from a human it will pass the request on to the support team to be answered as usual.

It can also help with other tasks, such as resetting the two-factor authentication method for your MYOB Acumatica user account. In the future it will also be available as a chat widget.

What can it help with?

Mylo is designed to answer simple questions that are already clearly documented in our knowledge base or online help. This includes step-by-step instructions for business tasks, troubleshooting advice for common errors and resetting two-factor authentication passwords.

If Mylo can't answer your question your support request will go straight through to our support team as usual.

What won't it help with?

Mylo won't answer anything that requires judgement or needs special information about your business or configuration.

This includes:

• complex questions that involve code, scripts or customisations

• questions that need legal, financial or compliance judgement

• anything that needs access to your MYOB Acumatica company data

What do you do with the data?

We'll use the information we get from Mylo to improve the agent itself as well as the content it uses to give you answers.

Your data will not be sold or used to train LLMs outside of this MYOB AI support agent.

What if I want help from a human?

If you'd prefer your support request be handled by a human, just reply and let the agent know. It will pass your request on to the support team to be answered as usual.