Bank feed errors and warnings
Error and warning messages can appear on the Import Errors tab of the Manage Bank Feeds (MBCA2020) form.
Application error codes
These error codes generally relate to MYOB internal systems. The following table suggests how to resolve the most common application errors.
To learn why an application might have failed or been rejected, see Bank Feed Statuses.
| Error code | Full error message | Next steps |
| 10006 | A contact needs to be specified on the application. (internal error ID: 10006): | Contact support using the email template for additional bank feed owners. |
| 10010 | Account Number is a required field. Please enter a value. |
This normally indicates a licensing problem. Check that you are applying for a bank feed for the same country in which you purchased your MYOB Acumatica licence. If you need bank feeds for a different country, vote for this feature on the ideas portal. |
| 10013 | The Bank Feeds service applicant is not eligible to set up this service on this MYOB product. | Contact support using the email template for additional bank feed owners. |
| 10015 | This Bank Account is already registered to a bank feed. Please select a new bank account to proceed with the application. |
This is caused by duplicate applications. Contact support to resolve this issue:
|
| - | MyDot authentication error. Please ensure you are logged in via MyDot. |
Make sure you are logging in using a two-factor authentication (2FA) account by clicking the purple Sign in with MYOB ID button. |
| - | Value cannot be null. Parameter name: Application submission failed, submission details invalid | Check that all Account Number fields are numbers only. (Usually caused by a "-" in the BSB field) |
Import errors and warnings
| Error/warning | What it means |
| No transactions are received in MYOB Acumatica, even though there are new transactions in the connected bank account. |
This could be due to a delay in the online bank feed services. Depending on network conditions, it can take some time to receive transactions from a bank feed. In most cases, the transactions will come through if you try again later. Most financial institutions deliver bank feeds daily. If you have already imported transactions from a feed once, then subsequent imports on the same day will not retrieve any new transactions. If the issue persists, check the Track Bank Feed Applications screen to ensure there are no duplicate applications for the same cash account, as only one bank feed can be set up for each cash account. If you find a duplicate application that is no longer required, cancel it – as it could be affecting the data import. You should also verify the transactions against your bank statement to confirm that the bank account number matches the account where you expect to see the transactions. If the transactions are still not appearing, contact MYOB Support or your support partner. |
| "An error occurred while sending the request" or "Proxy URL cannot be found" | These errors indicate that MYOB Acumatica was unable to contact the bank feeds service. There may be a problem with the service. Try again later. If you keep getting the errors, contact MYOB support. |
| "Ending balance does not match the calculated balance" | Although the feed was successfully retrieved, there may be problems with the data.There can be several reasons for this message:
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