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Blank screen when logging in with Active Directory single-sign on

This usually occurs if there's an expired app secret in your single sign-on setup

When logging in with single-sign on (Active Directory), you might get taken to a blank screen.

The blank screen doesn't display an error message, but an error gets added to the address bar. For example – myobadvanced.com/Frames/Error.aspx?message=Code%3a+generalException%0d%0aMessage%3a+An+error+occurred+sending+the+request.%0d%0a

MACU_SSOBlankPage

Fixing the issue

If you normally just sign in and use MYOB Acumatica as part of your day-to-day work, contact your IT team or system administrator and share this page with them. The following steps are for them.

  1. Check if the app secret has expired in Microsoft Entra ID. For instructions, see To Configure Microsoft Entra ID for Integration with Your MYOB Acumatica Instance.
  2. If the app secret has expired, generate a new one.
    If the secret has not expired and users are still getting a blank screen, raise a support ticket with your MYOB Acumatica support provider.
  3. Add the new app secret to the site configuration. For instructions, see Integrating MYOB Acumatica with OpenID Identity Providers.