Get help from our support team
Support request rollout
We're moving all our direct MYOB Acumatica sites onto our improved support request platform over the next six months.
If we haven't reached out to you yet, keep using your usual channels to contact our support team. We'll let you know when it's time to start using the new platform.
For help with MYOB Business, AccountRight, AO, AE or other MYOB software, see the MYOB Support pages.
If you can't find what you need in the knowledge base, create a support request with our MYOB Acumatica support team.
- Open the Support Request form.
- If you get the prompt, sign in using your user name and password.
If you don't have a username or password, talk to your company's MYOB Acumatica administrator. - Fill in the support request form:
- Include the steps you followed, what you expected to happen and what actually happened.
- To help us prioritise, add information about the impact to your business and how many employees are affected.
- Click Choose File to add screenshots, videos and other supporting information to help us work out what's wrong.
- Click Submit when you're done.
Once your support request has been created, team will get in touch with you. Go to Support Requests to check on the progress.
Adding screenshots to replies
When replying to support requests, you can only add one file.
To use multiple screenshots to illustrate a series of steps, just add a reply for each step.