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Custom Invoice Template/Report not overriding the default view 

Date: 22/07/2026

Status: Fixed in 2025R2GAPatch8, 2025R201Patch5, 2026R101, 2026R1GAPatch3, 2026R2Preview1

Reference: AC-362573

 

Issue


When a user printed an invoice for a customer whose mailing and printing settings were specified in a custom report for the Invoice mailing on the Customers (AR303000) or Customer Classes (AR201000) form, the system printed the default invoice report instead of the custom report


The issue occurred in Acumatica ERP 2025 R2 and later versions if the INVOICE MULTIPLE mailing existed in the mailing settings in addition to the INVOICE entry. When the user clicked Print on the Invoices and Memos (AR301000) form, the system incorrectly used the INVOICE MULTIPLE mailing as the default one and could not find the correct report ID

 

Workaround

In the mailing and printing settings of the Customer Classes (AR201000) or  Customers (AR303000) form, add the INVOICE MULTIPLE mailing and assign to it the same custom report ID that is used for the INVOICE mailing.