Some customised Screens may become unavailable after sites upgrade to 2024R1
When a site is upgraded from 2023R1 to 2024R1, some customised screens are unavailable
Date: 22/11/2024
Status: Under Investigation
Reference: CE00053606
Issue
When a site is upgraded from 2023R1 to 2024R1 some customised screens are missing, even though the access rights are set to Granted for the users.
Workaround
Either:
1. From the Access Right by Role Screen (SM201025), set the users' roles access right for the customised screen to Revoked, and save. And change back to Granted and save.
2. Add an extra Role to the site using the User Roles screen ( SM201005 ). Once the role is saved this appears to resolve the issue.
The new user role does not need to be added to individual users/screens for this to take effect, and can be deleted immediately if desired.