Will I be charged for help with MYOB Acumatica?
Help with how to use your software is included with MYOB Care subscriptions and Key User Assistance packages. If you do not have a plan we'll give you a quote based on the size and complexity of the problem.
If you can't find the help you need in our comprehensive self-service resources, our team is available to help you.
Help using your software is included with MYOB Care subscriptions and Key User Assistance packages. This includes help with:
- Stepping you through a pay run
- Explaining why a report is showing a particular figure
- Understanding and correcting leave balances
If you do not have an MYOB Care subscription we'll give you a quote for help, depending on the size and complexity of the problem. For more info about your options, see our MYOB Care product page.
More complex consultancy work is not covered by MYOB Care. This includes:
- Training sessions
- Implementation and configuration
- Report development
For detailed information on what is and isn't included, see our MYOB Care Service Terms and Service Description.
Critical help
Free support is available for critical issues, such as if your whole site is down, or there's a software issue that's stopping your company from performing a core task, like paying employees or entering any invoices.