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Emailing errors: "There is no active notification source to perform the operation" and "Email send failed. Notification Settings 'XX' not found"

These errors usually occur because email and notification templates are not set up correctly.

For example, "CR Error: Email send failed. Notification Settings 'XX' not found" means that MYOB Acumatica can't find an active invoice notification setup for the document you're trying to email. 

To fix the issue, you need to review your mailing and printing settings, as described below.

After making sure your settings are correct and active, you can send emails without the errors occuring.

Check your module preferences

  1. Go to the preferences form for the module with the errors, for example:
    • Accounts Receivable Preferences (AR101000)
    • Accounts Payable Preferences (AP101000)
    • Sales Order Preferences (SO101000)
    • Purchase Order Preferences (PO101000)
  1. Go to the Mailing & Printing tab.
  2. In the the Default Sources table, make sure there is a row for the document type you're trying to send.
    For example, on the Accounts Receivable Preferences form there should be a row with the Mailing ID set to INVOICE. Or on the Sales Order Preferences form, there should be a row with the Mailing ID set to SALES ORDER.
  3. Make sure the checkbox in the Active column is selected.

Branch settings

If emails are sent by branch, also make sure there's a row for each branch. Otherwise, leave the Branch column blank.

Check that your module classes are defined

  1. Go to the classes form for the module with errors:
    • If Accounts Receivable or Sales Orders are affected, go to the Customer Classes form (AR201000).
    • If Accounts Payable or Purchases are affected, go to the Supplier Classes form (AP201000).
  1. Open a class you're trying to send emails for.
  2. Go to the Mailing & Printing tab.
  3. In the the Mailings table, make sure there is a row for the document type you're trying to send.
    For example, for AP or AR invoices, there should be a row with the Mailing ID set to INVOICE. Or for sales orders, there should be a row with the Mailing ID set to SALES ORDER.
  4. Make sure the branch settings match what you set up for the module preferences.
  5. In the Recipients table, add at least one recipient (e.g. the main contact email).
  6. Make sure the checkbox in the Active column is selected.

For a customer or supplier with custom mail settings

  1. Go to the relevant form, either Customers (AR303000) or Suppliers (AP303000).
  2. Open a customer or supplier record.
  3. Go to the Mailing & Printing tab. 
  4. For invoices, make sure the Mailing ID is set to INVOICE.
    For sales orders, make sure the Mailing ID is set to SALES ORDER.
  5. Make sure the checkbox in the Active column is selected.