Skip to content
Sign in
  • There are no suggestions because the search field is empty.

Emails showing as 'Failed' or 'Pending Processing' but being sent and received

When going to the 'All Emails' screen, emails are showing as 'Failed' or 'Pending Processing' in the Mail Status but is actually being sent successfully to the receiver. 

Country: Australia / New Zealand

Date: 27 Nov 2024

Status: Awaiting fix by Acumatica

Reference: CE00053816

Issue

When going to the 'All Emails' screen, emails are showing as either 'Failed' or 'Pending processing' in the Mail Status, however the emails are being sent successfully to the receiver.

- 2023R1 shows 'Failed'

- 2024R1 shows 'Failed'

- 2024R2 shows 'Pending Processing'

Workaround

Customization package available for a temporary fix till issue is resolved by Acumatica. This package will resolve future pay slips but will not update old existing ones. Please contact support for the customization package.

If you are experiencing re-triggering of emails. Please delete the 'failed' / 'pending processing' status emails in the 'All Emails' screen to prevent them from re-triggering.