Emails showing as 'Pending Processing' or 'Processing' but being sent and received
When going to the 'All Emails' screen, emails are showing as 'Pending Processing' or 'Processing' in the Mail Status but is actually being sent successfully to the receiver.
Country: Australia / New Zealand
Date: 05 June 2026
Status: Under Investigation
Reference: ADV-78892
Issue
When going to the 'All Emails' screen, emails are showing as either 'Pending processing' or "Processing" in the Mail Status, however the emails are being sent successfully to the receiver.
- 2025R1 shows 'Pending Processing'
- 2025R2 shows 'Processing'
- 2026R1 shows 'Processing'
Workaround
A customization package is available for versions 25r1 and 25r2 as a temporary fix until a permanent resolution is found.
- This package will correct future emails, but will not update any already generated ones
- Please contact support for the customization package
Please note: This customization package is not compatible with version 26r1. We are still working on a workaround for sites on this version. Please make sure that if your site is using this version that the customization is not published.
As part of the workaround, the general recommendation is to:
- Deactivate automation schedules
- Delete any pending emails. For instructions on how to delete emails, see Dealing with unsent emails
- Publish customization
- Reactivate automations
If you are experiencing re-triggering of emails. Please delete the 'Processing' / 'Pending processing' status emails in the 'All Emails' screen to prevent them from re-triggering.