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Emails showing as 'Pending Processing' or 'Processing' but being sent and received

When going to the 'All Emails' screen, emails are showing as 'Pending Processing' or 'Processing' in the Mail Status but is actually being sent successfully to the receiver.

Country: Australia / New Zealand

Date: 05 June 2026

Status: Fixed in 2026.1.300

Reference: ADV-78892

Issue

When going to the 'All Emails' screen, emails are showing as either 'Pending processing' or "Processing" in the Mail Status, however the emails are being sent successfully to the receiver.

- 2025R1 shows 'Pending Processing'  

- 2025R2 shows 'Processing'

- 2026R1 shows 'Processing'

 

Workaround

A customization package is available for the above versions as a temporary fix until a permanent resolution is found.

  • This package will correct future emails, but will not update any already generated ones

Customisation Packages:

 

As part of the workaround, the general recommendation is to:

  • Deactivate automation schedules

  • Delete any pending emails. For instructions on how to delete emails, see Dealing with unsent emails

  • Publish customization

  • Reactivate automations

If you are experiencing re-triggering of emails. Please delete the 'Processing' / 'Pending processing' status emails in the 'All Emails' screen to prevent them from re-triggering.