Emails showing as 'Pending Processing' or 'Processing' but being sent and received
When going to the 'All Emails' screen, emails are showing as 'Pending Processing' or 'Processing' in the Mail Status but is actually being sent successfully to the receiver.
Country: Australia / New Zealand
Date: 05 June 2026
Status: Under Investigation
Reference: ADV-78892
Issue
When going to the 'All Emails' screen, emails are showing as either 'Pending processing' or "Processing" in the Mail Status, however the emails are being sent successfully to the receiver.
Workaround
A customization package is available as a temporary fix until a permanent resolution is found.
- This package will correct future emails, but will not update any already generated ones
- Please contact support for the customization package
As part of the workaround, the general recommendation is to:
- Deactivate automation schedules
- Delete any pending emails. For instructions on how to delete emails, see Dealing with unsent emails
- Publish customization
- Reactivate automations
If you are experiencing re-triggering of emails. Please delete the 'Processing' / 'Pending processing' status emails in the 'All Emails' screen to prevent them from re-triggering.