Example error message: "Encountered an error while requesting data from destination product, message: Entity UpdateEmployeeMessage not found , code:NotFound"
If you see the end of the message containing the words Entity not found:
Entity UpdateEmployeeMessage not found , code:NotFound
Then this likely means the Endpoint doesn’t exist.
You can check this at the Web Service Endpoints screen: SM207060
By going into the integration: WorkforceManagementIntegration 1.0
In this case/example we are looking for “UpdateEmployeeMessage” which was added when we turned on Employee Profile Sync with the 9.0 release of WFM.
Fix is to:
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Completely Unpublish the existing WFM customisation.
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Delete the existing WFM customisation (so it isn’t in list).
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Add the new WFM customisation.
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When publishing your script, publish to multiple tenants
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And make sure to choose “Execute All Database Scripts (Including Previously Executed)”
