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Error: 'Error creating Journal entries for employe: XXX. Debits (XXXXXX) and Credits (XXXXXX) do not balance. Check the GL purpose group for his / her pay item(s)'

Unable to complete pay run due to 'Error creating Journal entries for employe: XXX. Debits (XXXXXX) and Credits (XXXXXX) do not balance. Check the GL purpose group for his / her pay item(s)'

Country: AU / NZ

Date: 2 May 2025

Status: Resolved in 2025.1.100

Reference: CE00049884

Issue

When completing a pay run the error 'Error creating Journal entries for employe: XXX. Debits (XXXXXX) and Credits (XXXXXX) do not balance. Check the GL purpose group for his / her pay item(s)' will appear

Cause

The error occurs during the timesheet import process. As timesheets are imported into the current pay, journals are generated in the backend. If entitlements require 'auto adjustment' for the provisioned amount, the system will encounter an error because this adjustment is made at the completion of the pay run, which should align with the journals created during the import process.

Workaround

Navigate to the identified employee in the pay run and remove then re-enter any leave pay items in their pay. This manual re-entry will allow the pay run to complete