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Error: "The session has expired. Please reload the page"

This error usually means your browser is using an old sign-in session. This can happen if MYOB Acumatica restarts after maintenance or fixing an issue, because sessions that were open before the restart become invalid. If you leave the page open in your browser, it may keep trying to use the old session and show this error.

Fix the error by signing in again in a new browser window

Close the browser where MYOB Acumatica is open. Then, open a new browser window and sign in to MYOB Acumatica as normal.

If the sign-in page looks outdated or doesn’t load correctly, do a hard refresh to reload it:

  • Windows: Press Ctrl + F5.
  • Mac: Press Cmd + Shift + R.

If the error occurs every time you sign in

Contact MYOB support or your MYOB business partner. Let them know:

  • The date and time the error occurred.
  • The screen or page you were on.
  • How many users are affected.

They can use these details to check for a platform issue.