Excluding disputed invoices from the dunning process

This knowledge base article explains how to exclude disputed sales invoices from the dunning letter collection process.

  1. Go to the Account Receivable Preferences screen.

  2. On the Dunning Settings tab, select By Document in the Dunning Process dropdown. This adds a Revoked checkbox to the Invoices and Memos screen.

  1. Save your changes.

  2. Go to the Invoices and Memos screen.

  3. To exclude a sales invoice from the dunning process, select the Revoked checkbox on the Financial Details tab.