In some cases, users were not able to access built-in Help due to the "Not found" error

Date: 12/11/2025

Status: Fixed in 2025.1

Reference: CE00062911

Issue

In some cases, users are not able to access help articles by using the Open Help button located near the top right corner of the top pane of the Acumatica ERP screen. 

As a result, attempting to view any help article resulted in a "Not found" error, and all links in the built-in help articles appeared in red, as shown in the screenshot below.

Workaround

Access help information from MYOB Acumatica Online Help