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Incorrect or missing bank account in a completed pay run

If an employee's bank account details are incorrect or missing and the employee has already been included in a pay run, you need to update their bank account details, then reverse and reprocess the pay.

 If you receive an "Object reference not set to an instance of an object" error when processing a pay, check whether any employees included in the pay run have missing or incomplete bank account details. 

1. Update the employee's bank account details

  1. Go to the Pay Details form (MPPP2310).
  2. Select the relevant employee.
  3. On the Pay Distribution tab, update the employee's bank account details.

  4. Save your changes.

2. Reverse and reprocess the pay

After updating the employee's bank account details, reverse the pay run – see Reversing Pays in the online help. Reversing a pay creates a new, identical pay run that you can reprocess.

You must reverse the pay, not adjust it

Reversing ensures the updated bank details are used in a new batch, as adjusting wouldn't update the existing batch.

After completing the new pay, then a new payment batch will be created using the updated bank account details.