MYOB Pay Super: Payment FAQs

Meeting the deadline

How long do Pay Super payments currently take to clear?

Typically, 3-5 business days, depending on:

• Direct debit timing
• Fund processing times
• Authoriser approval times

What if I submit super on payday but processing takes longer than 7 business days — am I liable?

Your obligation under Payday Super is that contributions reach your employee's super fund within 7 business days of payday. The clock runs from payday to fund receipt — not from when you submit the payment.

This means it's important to submit payments promptly so there's enough time for processing to complete within the 7-business-day window.

What this means in practice:

• Don't wait to submit. The earlier you authorise the payment, the more time the system has to process and clear it.
• Current Pay Super processing typically takes 3–5 business days from authorisation to fund receipt, depending on direct debit timing and fund processing times.
• Submitting on or close to payday gives you the best chance of meeting the deadline comfortably.

What if a delay is caused by the clearing house or super fund?

If you've taken reasonable steps — submitting on time with accurate employee and fund details — and a delay occurs due to a processing issue outside your control, the ATO has indicated it will take a reasonable approach, particularly in the first year of Payday Super.

The ATO's Practical Compliance Guideline (PCG 2026/1) confirms that employers making a genuine effort to comply and who resolve issues promptly will not be the primary focus of compliance action.

The most effective protection is to:

• Submit payments on or as close to payday as possible
• Keep employee super fund details accurate and up to date — errors are the most common cause of delays and rejected payments
• Check payment status in MYOB and act quickly if a payment shows as failed or returned

If I process a pay run in advance (post-date it), when does the 7-business-day super clock start?

The 7-business-day obligation is triggered by the date wages are noted to have been paid to employees — that is, the pay date recorded in the pay run, not the date you create or record the pay run in MYOB.

If you process payroll in advance (for example, before going on leave), the super obligation clock starts from the pay date in the pay run. This means:

• If you post-date a pay run to Friday but record it on Wednesday, the 7-business-day window starts from Friday — so contributions must be received by the fund within 7 business days of that Friday.
• You should still submit the Pay Super payment as early as possible to allow processing time.

If you regularly process payroll ahead of the actual pay date, ensure your Pay Super submission timing accounts for the payment date, not the processing date.

Tracking and confirmation

How do I track a super payment?

Currently, each batch will show one of the following statuses:

• Pending authorisation - The payment has been made but is not yet authorised.
• Partially authorised - The business requires two authorisers to submit a payment, and there has only been one authorisation so far.
• Processing Payment - The payment has been authorised and submitted to the clearing house vendor.
• Payment failed - The payment received an error response from the clearing house and failed. Payments in this status can be reversed.
• REVERSAL COMPLETED - The payment has been reversed, and the super contribution pay lines have been made available for resubmission. The funds themselves are separately refunded by the vendor.
• COMPLETED - The payment was completed successfully.

Will MYOB confirm when my super has been received by the fund?

MYOB's Pay Super shows the status of each payment batch through to completion. Once a payment reaches "Completed" status, it has been successfully sent to the super fund.

Super funds are required to allocate contributions within 3 business days of receipt — a requirement that comes in with Payday Super. Employees can then see the contribution in their fund account.

Avoiding problems

Why might a payment be delayed or returned?

A Pay Super payment may be delayed or returned due to:

• Incorrect or missing fund details (USI or member number)
• A closed or inactive super account
• Direct debit failure (e.g. insufficient funds)
• Fund rejection due to mismatched data
• Authorisation delays (e.g. awaiting approval)

Checking employee details before submitting payments and allowing enough processing time helps reduce delays.

Can I submit two super payments on the same day — for example, if I have two separate pay runs?

Yes. Pay Super allows you to batch all outstanding super contributions together regardless of how many pay runs you've processed. So whether you've run one pay run or multiple on the same day, you simply create a single batch, selecting the employee contributions you would like to make — capturing all the contribution lines at once. There's no need to submit a separate payment per pay run.

If you have employees on different pay cycles, their contributions will accumulate and can all be selected in your next batch payment.

If you encounter issues submitting multiple batches on the same day, contact MYOB Support for assistance.

Who is SuperChoice?

SuperChoice is MYOB’s accredited superannuation clearing house provider.

They securely process and distribute super contributions from Pay Super to each employee’s nominated fund in line with SuperStream standards.