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One customer's credit memo can be applied to another customer's Sales order by manually entering the SO Nbr.

Date: 31/08/2026

Status: Under Investigation

Reference:  ADV-81653 

 

Issue

A credit memo for customer A can be applied to customer B's Sales Order without validation when this SO is entered manually in Sales Order tab on Payments and Applications screen 

 

Workaround

Use the lookup magnifying-glass icon in the Order Nbr. field instead of manually entering or pasting the order number.