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"Partner access is not enabled" message when logging in

If you see the "Partner access is not enabled" message when logging into a client's site, you can get access by asking your client to do the following:

  1. Go to Configuration > User Security > Manage > Partner Support (screen ID: MYSM2010). This can be accessed by a Full User
  2. Enable the Allow access to MYOB Acumatica setting.
  3. Make sure the Stop Access At date is not earlier than the current date.

After your client has given you access, you can log in to their site using the PartnerSupport user account.