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Pay Super error: "You need to enter a valid employee membership number for this employee" (Australia)

When using Pay Super to submit a super batch, you might get an error on the Exceptions tab: "Employee [name] has errors: 'You need to enter a valid employee membership number for this employee'".

When using Pay Super to submit a super batch, you might get an error on the Exceptions tab: "Employee [name] has errors: 'You need to enter a valid employee membership number for this employee'"

ADVPPaySuperEmployeeMemerbshipNumberError

You get the error if an employee's superannuation information is incorrect on the Pay Details screen. Specifically, there might be:

  • the wrong super fund in the Fund Name field
  • an incorrect or incomplete number in the Member ID field.

Fixing the error

To fix the error you need to make sure you have the employee's correct super information (not always as straightforward as it sounds) and then update the employee pay details in MYOB Acumatica — Payroll.

Making sure you have the correct member ID

Some super funds have several products for members to choose from. For example, a member of Colonial First State can choose between FirstChoice Wholesale Super and Rollover and Superannuation Fund.

That means your employee's member ID depends on which product they chose, because each product has its own member ID prefix. In the case of Colonial First State:

  • All member IDs for FirstChoice Wholesale Super start with 011.
  • All member IDs for Rollover and Superannuation Fund start with 060.
  • All member IDs for Firstchoice Personal Super start with 010.
  • All member IDs for Firstchoice Personal Super Employer Superannuation Fund start with 065.

For example, the screenshot below shows an employee with Colonial First State - FirstChoice Wholesale Super. Their Member ID should start with 011, but it starts with 06 instead. Because the employee's Member ID starts with the wrong prefix, submitting their super batch would cause the error.

ADVPPaySuperEmployeeWrongMemberID

An employee might not know that their super fund has prefixes for different products — get them to double check!

Updating the employee pay details

Once you have the correct super information, go ahead an update the employee record.

  1. Go to the Pay Details screen.
  2. In the Employee ID field, select the employee whose information you want to change.
  3. Enter any necessary changes in the Fund Name and Member ID fields.ADVPPaySuperUpdateSuperDetails
  4. Click Save to finish up.