Learn about different ways of signing in and recovering forgotten sign-in credentials
There are two main ways you can sign in to MYOB Acumatica. The steps for resetting your password depend on if you sign in with the:
- Green Sign in button in the Standard login section, which only requires a username and password.
- Purple Secure Authentication button, which is MYOB Acumatica's name for two-factor authentication (2FA).
Want to start using 2FA? See how to sign up.
Resetting your standard login password or username
To start the password reset process, click Forgot your credentials?. You'll either get an automatic password reset email, or an alert to your system administrator to reset the password for you.
If you have access to multiple MYOB Acumatica tenants, you need to change the password separately for each tenant.
Resetting your 2FA password
If you sign in with 2FA, you have an MYOB Acumatica user profile that is associated with an MYOB 2FA account. The password for your 2FA account can be different from the password for your MYOB Acumatica user profile.
To start the reset process, click the purple Secure Authentication button and enter your email address. Then, click Forgotten your password?.
Not getting emailed a password reset link? It means no 2FA account exists for the email address you're using. See how to sign up for 2FA.
Resetting other users' sign-in credentials
If you're a site administrator or MYOB Partner, you can reset sign-in credentials for users signing in with standard login or workforce management login.
This is useful in situations where the user can't do it themselves – for example, if they've forgotten their username.