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Fixing access to the administrator role

If the Administrator role is accidentally removed from all users in your site, you won't be able to access the Users or Access Rights forms to restore administrator access.

An MYOB Acumatica partner or consultant can fix the issue by creating a customisation to restore your access to the Users and Access Rights forms. To be able to do this, the partner or consultant needs the Customiser role.

You can fix this issue by copying the correct access settings from a test site, then import and publish them in your live site. This applies for version 2025.2 and later.

If you also can't access the Publish Customisation form, you need to contact your MYOB business partner or MYOB support.

1. Create a customisation in a test tenant

  1. Sign in to a test or UAT tenant as a user that has the Customiser role.
  2. Go to the Publish Customisation form.
  3. On the form toolbar, click the Add Row plus icon to create a new customisation.
  4. Enter a descriptive Project Name, like "AccessRights" and save your changes.
  5. Open the customisation you created.
  6. Click Access Rights to open the Customization Project Editor window.
    1. In the navigation pane on the left, click Access Rights.
    2. Add new records for the Access Rights by Screen (SM201020) form and/or Users (SM201010) form. 
    3. Save your changes.
  7. Back on the Publish Customisation form, click Export on the form toolbar and export the customisation you created.

2. Import the customisation to the live tenant

  1. Sign in to the live tenant as a user that has the Customiser role.
  2. Go to the Publish Customisation form.
  3. On the form toolbar click Import.
  4. In the Open Package window, choose the customisation file you exported from the test or UAT tenant, then click Upload.
  5. Select the imported customisation project and click Publish on the form toolbar.
  6. Sign out of MYOB Acumatica and sign back in.
  7. Go to the the Users and Access Rights forms and restore the Administrator role and any other access that was accidentally removed.