Self Service Module screens are missing for Azure Entra ID users

Date: 21/05/2026

Status: Under investigation

Reference: ADV-78534

Issue

Self Service workspace (ESS/MSS, Leave Requests) missing for all Azure AD users after 25.2 upgrade

Workaround

1. Go to Users screen (SM201010)

2. Open the affected user

3. Note down the exact roles they are currently inheriting from their AD Groups

4. Tick the "Override Active Directory Roles with Local Roles" checkbox

5. Select the Roles again from the list. Depending how many roles you have configured, you may need to scroll down the list.

6. Save the employee record to update changes.