Two-factor authentication (2FA)
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      1. MYOB Acumatica Knowledge Base
      2. Two-factor authentication (2FA)

      Set up 2FA now

      Payroll administrators must use two-factor authentication (2FA) to log in to MYOB Acumatica.

      What do I have to do?

      If you already use the purple Secure Authentication button then you’re sorted – you don’t need to do anything more.

      If you use the green Sign in button to log in to MYOB Acumatica, you need to sign up for a new MYOB 2FA user account and choose an authentication option (normally an authenticator app like Microsoft Authenticator). Your new MYOB 2FA account replaces your standard login, so once you’ve set 2FA up, you’ll sign in using the purple Secure Authentication.

      Not sure if you've signed up for a 2FA account in the past? Follow the steps below for signing for a new account. At the moment, it's the only way of checking if you already have a 2FA account.

      Signing up for a new MYOB 2FA account

      To sign up for a new MYOB 2FA account, you need to sign in to MYOB Acumatica the way you normally do (using the green button) and then launch the MYOB 2FA sign-up process from the External Identities tab of your User Profile screen:

      1. Sign in to MYOB Acumatica as you normally do, using the green Sign In button.

      2. In the top right, click your username and then click My Profile.

        Go to my profile-1

      3. Go to the General Info tab and check the email address is correct. If it isn’t your own work email address, see Which email address to use with MYOB 2FA. MYOB 2FA does not work with shared email addresses.

      4. On the User Profile screen, click the External Identities tab.

        Go to the External Identities tab

      5. Select the row with MYOB in the Provider Name column by clicking anywhere in the row.

        Click anywhere in the MYOB row

      6. Click Associate User.

        Click associate user

        The Sign up to MYOB screen opens.

        The Sign up to MYOB Screen

      7. Follow the instructions to set up a new MYOB 2FA account.

        • Make sure you use the same email address you checked on your user profile.

        • If you get the error “The account already exists”, click Log in and follow the instructions on the Sign in to MYOB screen. See our help page on resolving this error.

        • To make authentication easy, we recommend using an app such as Google Authenticator (Available on Google Play and Apple App Store).

        • This is a new account, so even if the username and email address match, you should use a new password.

        • The new login you create here replaces your old password and username when signing in to MYOB Acumatica.

      8. Once you’re all set up, start signing in to MYOB Acumatica using the purple Secure Authentication button and your new username.

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