Setting up multi-company Pay Super 

With the 2025.2.3 release, all companies in a single tenant can use and take advantage of Pay Super, MYOB's free superannuation clearing house service. This page describes everything you need to do to get started, both before and after upgrading.

Deal with open batches before upgrading

Before upgrading to version 2025.2.3, we recommend that you finalise, void or delete any in-progress superannuation batches. This means you won't have to clean up your data after upgrading.

If you've already upgraded and some batches aren't assigned to a company, see our knowledge base article on fixing the batches.

• SAFF batches with a status of Created, Submitted or Approved – Delete the batch on the Superannuation Batch Summary form (MPPP4051). SAFF batches cannot be voided.
• Pay Super batches with a status of:
  • Created through to Partially Authorised – Delete the batch on the Superannuation Batch Summary form.
  • Withdrawal Failed, Payment Failed, Reversal Required or Reversal Completed – Void the batch on the Superannuation Batch Details form (MPPP5006).
  • Authorised or later – Complete these batches after upgrading, as they cannot be deleted.

If continuing to use SAFF

If you're not switching from SAFF, avoid errors by reviewing your payment methods.

After upgrading, go to the Pay Superannuation tab of the Payroll Preferences form  (MPPP1100) and check the assigned payment methods. You can make changes if necessary. Once you're happy with the payment methods, click the Save icon on the toolbar. This prevents an error about no payment method being selected when you save a superannuation batch.

If switching to Pay Super

1. Apply for Pay Super accounts

Each company you want to switch to Pay Super must have a Pay Super account. For instructions on how to apply, see Get started with MYOB's Pay Super service.

As part of applying, you'll need to provide MYOB support with a serial number and a CDFID. You can find these on the Pay Superannuation tab of the Payroll Preferences form.

Although the serial number is the same for all your companies, most companies have a unique CDFID. If you have two companies with the same CDFID, we recommend creating a support request to make the CDFIDs unique.

2. Register new companies with Pay Super

To switch a company from SAFF to Pay Super for the first time, you need to register the company. Get started by going to the Pay Superannuation tab of the Payroll Preferences form. Set the company's Payment Method to Pay Super and then click Register. Follow the prompts in the Pay Super portal to complete your registration.

3. Register previously saved self-managed super funds (SMSFs) 

After registering your companies with Pay Super, you also need to re-register any SMSFs you previously used with SAFF. This ensures that the Pay Super service can send payments to the SMSFs without errors.

If you need to add new SMSFs as well, you can also do this now.

1. Sign in to an MYOB Acumatica company that has switched from SAFF to Pay Super.
2. Go to the Superannuation Funds form (MPPP2152).
3. Set the Fund Type to Self Managed Funds.
4. On the form toolbar, click the Add New Super Fund plus icon .
5. Enter the SMSF's details.
6. Save your changes. 
7. On the form toolbar, click Register Previously Saved Funds. 
8. Log in to Pay Super to finalise the registration.
9. If you have switched multiple companies from SAFF to Pay Super, repeat steps 1–8 for each company.

4. Test your new Pay Super setup

After registering your companies and self-managed super funds, you should create a test superannuation batch before processing a real batch for employees. 

For detailed instructions, see Processing Superannuation Payments.