PaySuper error: "Submit/Authorise payment was not successful"

Error

Cause

Resolution

Error reading JObject from JsonReader. Current JsonReader item is not an object: Null. Path '', line 1, position 4

The Employer exceeding their monthly pay super limits

To change the limit or to change the admin user

The cusomter needs to complete the Pay Super Change of Details form and email it to Pay Super team. The super payment limit will then be updated in 3–5 business days. Refer to - To Update Pay Super Settings

Invalid Token or Company

Invalid Company or Key

This error is commonly caused by the user not having the correct role permission granted to submit super payment to Pay Super services.

Users should navigate and check they and using a user that is authorised to submit super payments. They can then self service if they arent authorised or contact PaySuper support to get it updated - To Update Pay Super Settings

Employee xx has errors: 'This super fund membership number is also used by xx. Please enter a unique number for each employee.

This error is commonly caused by a duplicate employee record

Check to see if there is a duplicate employee record (or membership number) in MYOB Acumatica

Otherwise, the duplicate could be in SuperDuper. You can contact PaySuper team to remove the duplicate, refer to - To Update Pay Super Settings

SMSF came up with error - Employee xx has errors: 'We can’t verify this employee’s fund. In the employee’s card, go to the Payroll Details tab and try reselecting their Superannuation Fund from the list.

There could be more SMSF from the client site that is not yet registered with Pay Super

Check on Superannuation Funds (MPPP2152) if the button "Register Previously Saved Funds" is still active. If this button is not greyed out, usually this would indicate that there is one or more SMSF from the client site that is not yet registered with Pay Super

Following that they can resubmit the same batch after clicking the button. Or client can create the new batch

Employee xx has errors: 'You need to enter a valid email address for this employee.'

Commonly caused by Multiple Employee records

Check if on the Employee Record (EP203000) if they have multiple email addresses listed on their record, or if the Employee has multple records (ie one permanent and one part time)

Employee xx has errors: 'This fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund List window and select a valid Fund Name for it.

This error is commonly caused by an incorrect fund name

Check to see if the fund has had a name change. This can be done by using the Super Fund Lookup Super Fund Lookup

You can fix this error by pressing the "MIGRATE SUPER FUND" button and then selecting the required from and to funds. The "MIGRATE SUPER FUND" feature is used for any funds that have a name or USI change

However, if the new superfund name does not appear in the "To fund" selection, you will need to contact the PaySuper team (paysuper@myob.com) who will need to note the superfund name change.

413 Request Entity Too Large

The payload size is too large

There is a limitation about the payload size and it cannot be changed due to it’s hosting environment. The failed submissions all have more than 1MB payload which exceeds the 1MB limit for the endpoint. I will suggest letting the client split the submission into multiple batches

To spilt the batch is about how many employees are in each, not how much the value is in the payments

Employee xx has errors: 'Employee Firstname is not supplied

This error could occur when the employee genuinely only has one name

We have found in some cases that if you put a single space as the first name, this has been able to submit

But we do advise that you speak with the employees superfund to request guidance on what to do for this situation. It will depend on their requirements on what the system will accept. Sometimes this can be using the first and last name fields as the same name but it is best to check with them.

The superfund details entered for Employee are invalid

The error message in the Exceptions is correct

Check the status of the fund in Super Fund Lookup

If this says ‘Not Registered with APRA’ it would be that the Superfund that is setup for that Employee is no longer active. Please ask the client to check with this employee. The client can exclude this employee from the Super Batch so they can continue to submit the rest without further delay.

You need to enter a valid employee membership number for this employee

Superannuation information is incorrect on the Pay Details screen

Pay Super error: "You need to enter a valid employee membership number for this employee" (Australia)

MyDot Login Failed. Please check the trace page for more information

Incorrect login

Please ensure the user is using their MyDot 2FA login password rather than the MYOB Acumatica password

You can try login via https://myaccount.myob.com/account