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Sync between WFM and Acumatica Payroll is not updating employee KiwiSaver rates in versions prior to 2025.1.402

WFM can't update an employee whose employee KiwiSaver rate is currently 3% to 3.5%

Country: New Zealand

Date: 2 April 2026

Status: Fixed in 2025.1.402

Reference: CE00066148

Issue

WFM can't update an employee whose employee KiwiSaver rate is currently 3% to 3.5% 

Workaround

New employees will need to be onboarded with the 4% employee KiwiSaver contribution rate. PAM users will then need to manually update the employee rate to 3.5% on both WFM and Acumatica Payroll. 

For employees in WFM that have a 3% employee KiwiSaver contribution rate already set, PAM users will need to manually update the employee rate to 3.5% on both WFM and Acumatica Payroll.