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Transferring Pay Super registration to another tenant

This page is for MYOB Acumatica consultants

If you don't have an MYOB Partner, raise a support request.

If you are a consultant, check all changes in a test environment before taking them live. Make sure all related features still work as expected and that your data is unaffected.

If you don't have an MYOB Partner and you're struggling to follow these steps, raise a case with support for help.

To transfer Pay Super registration to another tenant, you need to cancel the registration for the current tenant (tenant A) and then you can register a different tenant (tenant B).

1. Confirm your client’s decision

Only one tenant can be registered with Pay Super. Make sure that your client is sure they want to switch their registration to a new tenant.

After cancelling Pay Super for the originally registered tenant (tenant A), your client can only use SAFF to process super in that tenant.

2. Confirm that both tenants have unique CDFIDs

If the tenants have the same CDFID, raise a support request to give a new CDFID to the tenant that will become registered for Pay Super (tenant B).

3. Ask Operations to amend the registration 

Fill in the form Operations and Billing Requests form, including:

  • Serial number

  • Site URL

  • Tenant names and IDs

  • A clear request to cancel the existing Pay Super registration for tenant A so the client can register on tenant B instead

  • A copy of the client’s approval from step 1.

4. Register Pay Super in Tenant B

Once Operations and Billings have confirmed that registration for tenant A is cancelled, you can register tenant B.

  1. Log in to tenant B.

  2. Go to the Superannuation tab of the Payroll Preferences form and check the settings are complete.

  3. Click Register for MYOB Pay Super and complete the online form with the client.

  4. Wait for the $0.01 test deposit to appear in the nominated bank account.

  5. Enter the verification code from that deposit back into the registration screen to activate Pay Super. 

    Pay Super is now active for Tenant B

5. (Optional) Register previously saved funds to avoid errors

If super funds and employees are already set up in tenant B, go to Superannuation Funds (MPPP2152) and choose Register Previously Saved Funds.

This links the existing funds to Pay Super for the new tenant and helps avoid “We can’t verify this employee’s fund” errors when creating the first batches.