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Unable to cancel Bankfeed Application (MBCA2020) – User is getting error message Our system could not find your CAF file

Date: 5/6/2025
Status: Under investigation 
Reference: CE00061540
 
Issue

Unable to cancel Bankfeed Application (MBCA2020) – User is getting error message Our system could not find your CAF file


 
Workaround
If the application is 'Complete':

  • The customization file from here will allow the application to be cancelled

    • If there are any issues with the customization, please raise a ticket with Support

If the application status is Open or Pending:

  • No action is required. These should not impact other applications and can be disregarded.