Unable to complete pay run due to - Error: Updating the ‘MPPayment’ record failed because data in the ‘BSBNumber’ field is too long'.

When trying to complete a pay run, users are getting the error ‘Updating the ‘MPPayment’ record failed because data in the ‘BSBNumber’ field is too long'.

Region: New Zealand

Date: 11/06/2024

Status: Under Investigation for root cause

Reference: CE00048394

Issue

When trying to complete a pay run, users are getting the error ‘Updating the ‘MPPayment’ record failed because data in the ‘BSBNumber’ field is too long'.

This is caused by the misconfiguration of the payment method that is currently being used. The 'ID’ lines in the Payment Method Details must correspond to its own unique description.

Workaround

Contact Support to apply reconfiguration script to site.