When trying to complete a pay run, users are getting the error ‘Updating the ‘MPPayment’ record failed because data in the ‘BSBNumber’ field is too long'.
Region: New Zealand
Date: 11/06/2024
Status: Under Investigation for root cause
Reference: CE00048394
Issue
When trying to complete a pay run, users are getting the error ‘Updating the ‘MPPayment’ record failed because data in the ‘BSBNumber’ field is too long'.
This is caused by the misconfiguration of the payment method that is currently being used. The 'ID’ lines in the Payment Method Details must correspond to its own unique description.
Workaround
Contact Support to apply reconfiguration script to site.