A UDF with Control Type: checkbox on Requests (RQ301000) is used in the Approval Map, when the UDF is changed, it is not being treated correctly in the approval map, as the scenarios below:
Date: 15/07/2024
Status: Backlog - no ETA
Reference: CE00049259
Issue
A UDF with Control Type: checkbox on Requests (RQ301000) is used in the Approval Map, when the UDF is changed, it is not being treated correctly in the approval map, as the scenarios below:
- Raise Request with UDF = false or untick, the request goes for approval
- Put Request back on hold, change UDF = true or tick and remove hold, the request correctly doesn’t go for approval
- Put Request back on Hold, change UDF back to False or untick, then remove hold, the request incorrectly Does not go for approval
Workaround
When a checkbox type UDF is added to the Approval Map, check/tick it twice if it needs to be unchecked/unticked