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User Email Signature overwrites email template body if new email selected in user profile

Date: 27/11/2025
Status: Fixed in 2024R215
Reference: CE00062274
 
Issue 
If an email template was specified in the report editor and the Include in New Emails check box was selected for the email signature in the user's profile on the  User Profile (SM203010) form, the signature overrode the template body in generated emails

 
Workaround

Step 1: Click the SELECT TEMPLATE button.

Step 2: Choose the desired email template.

Step 3: Enable the Before Email Body check box to insert the template

 

Step 4: Review and send the email