Known issues
      Back to home
      1. MYOB Acumatica Knowledge Base
      2. MYOB Acumatica platform
      3. Known issues

      User unable to log in due to invalid character in the date format in their user profile.

      A user with an invalid characters in the Custom Locale Format tab on the User Profile form (SM203010) gets an error when logging in.

      Date: 15/05/2023

      Status: Fixed in 2024.1.100

      Reference: CE00033890

      Issue

      A user with an invalid characters in the Custom Locale Format tab on the User Profile form (SM203010) gets an error when logging in.

      "We’re sorry! An error has occurred while processing your request"

      Workaround

      Remove the invalid character from the date format setting in User Profile