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Users Can Accidentally Make Duplicate Super Payments

Country: Australia

Date: 15 June 2026

Status: Preventative measures included in 2026.1.300

Reference: ADV-79109

 

Scenario:

A user attempts to process a superannuation payment, but the system displays an error and appears not to complete the transaction. The user then deletes the payment batch and creates a new batch to retry the payment.

However, the initial payment was successfully processed despite the error message. As a result, the second attempt creates a duplicate superannuation payment when only one payment should have been made.

 

Actions: 

Contact the super funds to process a refund

 

Improvements:

Preventative measures included in 2026.1.300:

  1. After authorise payment — If Pay Super has already accepted the payment, MYOB Acumatica now records that. You should no longer get a misleading “wrong code” error when the money has already gone.
  2. Before delete batch — For batches still Awaiting Authorisation or Partially Authorised, MYOB Acumatica now checks with SuperChoice first. If it is already paid, delete is blocked and the local status is updated. You must sign in to Pay Super for that check. Other statuses are unchanged.
  3. Check status — You can now check Pay Super status while a batch is Awaiting Authorisation or Partially Authorised.