Access issue: All users locked out of all features except the Users screen.

If all your users are continually redirected to the Users screen, it means that you are using more user licences than you have available in at least one tenant. Follow these instructions to check your licences and reallocate them.

If all your users are locked out of all MYOB Acumatica features except the Users screen, it means that you have overallocated licences in at least one of your tenants.

This is most often due to licences not being removed from users after a licence downgrade, particularly from test, training or development tenants.

To fix the issue you need to check your licence numbers, see who they are allocated to and remove licences from users, across all tenants:

1. Go to Licence Maintenance (AP3030PL) and check for overallocated licences.
   
   1. Open the Entitlements tab.
   2. Check how many uer licences are Available, and the Usage.
      Red warning icons mean there are overallocated licences.
   3. If there are no overallocated licences, continue checking your other tenants.
2. Run the Licence Usage report (MYSM6000) to see who your licences are allocated to.
   1. Click Run Report to bring it up on screen.
   2. For each overallocated user licence type, take a note of the allocated users decide who to remove.
   3. Click Print if you want a hard copy to refer back to.
3. Go to Users (SM201010) and remove the overallocted licences.
   1. Select the user from the Login field.
   2. Open the Licence Types tab.
   3. Untick the user licences you are removing from this user, and click Save.
   4. Repeat these steps to remove the licences from each user.
4. Repeat these steps for each tenant, and go back to the Licence Maintenance screen to confirm that your licences are no longer overallocated.

If you have any questions about your licence numbers or subscription, contact your customer success manager.