24R2 - Partner Support - Error: An error occured during processing of the field Forbid Login with Password value True Forbid Login with Password is read only for Partner Users

Date: 28/07/2025

Status: Under investigation 

Reference: CE00060091

Issue

Cannot update access on Partner Support (MYSM2010) - Error: An error occured during processing of the field Forbid Login with Password value True Forbid Login with Password is read only for Partner Users

This error is occuring on sites on 2024.2.100 and above 

Workaround

• UI Fix - If someone still has Partner access to site you can fix in UI.
  If you have access as Partner user (Consultants) or Admin account (MYOB Engineering/Support Staff only) , is to:

  • Go to Users SM201010, open the user, remove the Partner License, and Save the record

  • Assign your choice of Forbid Login with password (either On or off)

  • Assign the Partner License again

  • Save.

• Script fix possible, please contact support