MYOB Acumatica Knowledge Base
Sales and customer
Two-factor authentication (2FA)
Performance
Finance
Known issues
Sales and customer
Known issues
People
Payroll (NZ)
Known issues
Supply chain
Known issues
Projects
MYOB Acumatica Professional Services Edition
Known issues
Manufacturing
Known issues
Field services
Known issues
MYOB Acumatica platform
Known issues
User access and licence allocation
More help
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MYOB Acumatica Knowledge Base
Sales and customer
Two-factor authentication (2FA)
Performance
Finance
Known issues
Sales and customer
Known issues
People
Payroll (NZ)
Known issues
Supply chain
Known issues
Projects
MYOB Acumatica Professional Services Edition
Known issues
Manufacturing
Known issues
Field services
Known issues
MYOB Acumatica platform
Known issues
User access and licence allocation
More help
Sales and customer
CRM, retail, contracts and credit policy
Unable to add items to cart in customer portal
Setting sales order quantity to default to 1
Configure sales budget by customer and product per period
Adding a generic inquiry as a screen for the portal users to see
Automatically email SO Invoice to customer when it is released
Bring in historical (completed) sales orders
Handle payment rounding for cash sales
Releasing an invoice or bill creates a copy
Process a Credit Memo that has the Reserved Status
Setting up customer balances generic inquiry
Entering an invoice which includes a line with 100% GST
Adding email to the Customer Generic Inquiry (How To add a field to a GI)
Default Tax Zone on Opportunities for prospects
Changes to the sales invoice notification template not appearing
Resending old customer statements
Importing multiple customer attributes
Restrict selling on account for cash sales customers so they can't carry a balance
Enforcing stock allocation and lot serial number when entering sales orders
Restricting custom generic inquiry data on the customer portal
Automatic creation of sales orders on a schedule
Fixing an AP or AR document stuck in "Reserved" status
Reserve stock from a purchase order and allocate it to multiple sales orders
Importing contacts mapping details
Enabling approval for return sales orders
Set up Integration with BigCommerce
Opening balance for cash-based GST customers
Excluding disputed invoices from the dunning process
Removing the email option from balanced invoices
Can't reverse a customer refund application
Error: "The financial period of the company is closed in Accounts Receivable" when releasing a fee
Help with retail commerce
Help with contract management
Help with customer relationship management (CRM)
Inventory Lookup/warehouse filter for Transfer Orders does not show items with status: No Sales
Known issues
The filters for Business Account and Business Account Name do not work in Bank Transactions History (CA402000)
When replying to or forwarding an email the date and time of the last (sent/received) email in the thread changes
Performance issue when opening Credit Memo (AR301000)
Contact tab on the Customer form (AR303000) loading very slowly.
Unable to Recalculate Customer Balances (AR509900)
Automation Schedule History (SM205035) is showing 0 records processed. However, they are transactions being created
Sales Order (SO301000) cannot be shipped in full. Unable to create shipment for non stock kit item attached to a stock component with no available stock
Encounter error when sort by Payment Date in Invoices and Memos (AR301000), Application tab, error: Unknown column 'ARPayment.DocDate' in 'order clause'
Automation Schedule (SM205030) has its Next Execution Date going into the past
Tax is not calculated correctly when the Line Details are changed in the Sales Order/Quote with Estimates
Contact Class not defaulting when created through Primary Contact on Customers screen (AR303000)
When we try to correct a Shipment (SO3020PL), Error is shown - A data corruption state has been detected. You cannot save the changes
(IN501000) Unable to Release IN Documents - IN Error: Updating item 'xx' in warehouse 'xx' caused cost to quantity imbalance
Duplicate customer receipt notifications
Estimates total on Sales Quote (SO301000) not changing once estimates are removed
User is unable to create Sales Order, Error: Inserting ‘Billing Address’ record raised at least one error. Please review the errors. Error: ‘RevisionID’ cannot be empty
The Activity Type is not storing correctly at the time of creating email
Intermittent issue when adding KIT to Opportunities or Sales Proposal. “An error occurred during processing of the field Inventory ID value xx IN Error. The inventory item is a template item
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