People
Payroll, workforce management, employee self service and onboarding
- Licensing for access to historical payroll data
- Leave request errors caused by mismatched calendars
- Incorrect or missing bank account in a completed pay run
- Error creating GL entries for employee
- Terminated and inactive employees on Recalculate Standard Pays form
- Error: "Entitlement cannot rollover more than once in this pay for the employee with a termination date"
- Error when emailing a payslip: “Object reference not set to an instance of an object”
- Error when trying to import Employee Work Schedules - 'We're sorry! An error has occured while processing your request'
- Entering summer holiday pay runs in advance
- Adding multiple bank accounts for an employee's net pay
- Reversed pay runs not appearing in ATO Business Portal
- Configuration for Managers to see Employees' timesheets
- Using pay groups to include an employee in a pay
- Error: "'Country' cannot be empty" when applying employee profile
- Set up Resident Withholding Tax (RWT) for suppliers and subcontractors
- Setting up multiple email recipients for one customer
- Paying an employee with cash (AU and NZ)
- Updating an employee's salary (AU and NZ)
- Setting up an employee advance or loan
- Showing hours and rates on payslips
- Error: "Missing data map(s)..." when importing timesheets (AU and NZ)
- Changing the order of employee names to first name-last name
- Claim Employee Expenses with Corporate Cards
- Error: "There was a problem in units conversion calculation for..." (AU and NZ)
- Adding a new employee
- Import Scenario to import public holidays to Work Calendar
- Fixing common pay run errors
- Setting up long service leave
- Features comparison for Field Service Technician, Employee and Employee Self Service Function People User License.
- Creating an entitlement
- Correcting a processed pay run
- Time off in lieu
- Creating a pay item
- Adjusting an employee's entitlement balance (AU and NZ)
- Bulk Update Email Address used for Pay Slips with Import Scenario.
- Change Payroll Clearing Subaccounts for Companies
- Set up Long Service Leave Accrual with Hours as unit
- Changing the email address payslips are sent from (AU and NZ)
- Help with payroll
- Help with employee self service
- Getting ready for new payroll reports
- Error: "Sequence contains more than one element" or "An item with the same key has already been added" or "Object Reference Not Set To An Instance of an object" when opening, processing, saving or completing a pay
- Error: "GL Posting Class cannot be null" when creating a new pay run
- No pop-up window when clicking the Termination button on Employee's Current Pay screen (MPPP3130)
Payroll (NZ)
- NZP- Employee Details Return showing duplicate employees, unable to lodge with the IRD
- Error: "Employee has no effective definition of week for the given date."
- Warning when updating KiwiSaver rate (NZ)
- Duplicate leave taken or deduction lines in pay run reports
- How ESCT is calculated (NZ)
- Holiday payroll guide (NZ)
- Updating annual leave requests after adding unpaid breaks to the work calendar (NZ)
- Overriding legislated student loan rates - NZ
- No records found in Annualised Income Inspection window (NZ)
- Termination date falls outside of pay period (NZ)
- Payroll compliance changes for 2026–2027 - NZ
- FBAPS leave rate lower than expected (NZ)
- End of tax year procedures - NZ
- Termination has incorrect annual leave YTD amounts (NZ)
- Creating a redundancy pay item (NZ)
- Setting up a deduction for a Ministry of Justice fine (NZ)
- Creating a pay item to deduct Inland Revenue arrears (NZ)
- Managing mandatory closedowns (NZ)
- Negative leave accrual payment amount in the termination wizard (NZ)
- Rehiring or reinstating employees (NZ)
- Warning: "The Tax Code / IRD No. combination is not valid." in Pay Details (NZ)
- Complying with KiwiSaver changes on versions earlier than 2025.1.4
- Error when creating pay run: "KiwiSaver rates are below the new default minimum of 3.5%" (NZ)
- Error: "Employer KiwiSaver contribution rate is below the legislated minimum contribution rate of 3.5%"
- Updating wage rates part way through a pay period
Payroll (AU)
- Fixing STP batch errors
- Unpublishing superannation batch customisations
- Salary sacrifice incorrectly included in qualifying earnings
- Warning: "Company is not set for this Pay Super batch"
- Video series: Payroll procedures for end of financial year (AU)
- Holiday payroll guide (Australia)
- Payroll compliance changes 2026–2027 (AU)
- Super: "Error: An error occurred during processing of the field OverrideFundDetails" (AU)
- Payroll procedures for end of financial year (AU)
- Moving an employee to another reporting company (AU)
- Creating a salary packaging pay item to use for a novated lease (AU)
- Import scenario: Mass update TFN declaration to "Mark as Externally Submitted"
Pay Super (AU)
- Setting up multi-company Pay Super
- How to migrate a super fund (AU)
- Multi-company Pay Super error, "resource does not exist"
- Superannuation payment method changed after upgrading – Pay Super to SAFF
- MYOB Pay Super: Compliance information
- Get started with MYOB's Pay Super service
- Pay Super error: "You have exceeded the maximum allowed attempts for validating your bank account."
- What is MYOB Pay Super?
- Finding your MYOB Acumatica serial number and CDFID
- Transferring Pay Super registration to another tenant
- Errors preventing PaySuper registration
- Some super funds aren't available (AU)
- Error: "PaySuper cannot be enabled if there are overridden active superfunds"
- Superannuation Batch Details CSV File Not Accepted by Clearing House
- PaySuper error: "Submit/Authorise payment was not successful"
- Fixing a failed Pay Super batch (AU)
- How superannuation payments creates general ledger entries – clearing house compared to direct payment
- Manage a returned super payment (AU)
- Import Scenario to update Cash Account for Super Pay Details
- Error: "Superannuation Member ID missing" when processing a pay
- Pay Super error: "You need to enter a valid employee membership number for this employee" (Australia)
- Set up Self-Managed Superfund (SMSF)(Australia)
- Can't change superannuation payment method
MYOB Acumatica — Workforce Management
- Enable Flare Apollo integration
- Get ready for stapled super fund lookup with Flare onboarding
- WFM/AEO - Create Connection button in Payroll Preferences no longer works in 2025.1.300
- Sync between WFM and Acumatica Payroll is not updating employee KiwiSaver rates in versions prior to 2025.1.402
- Error when updating Employee Record: “Pay Run Template ID: This is not a valid pay run template”
- Time screen - Filter options (Filter icon) do not apply to Unassociated Time Sheet Entries, only Location dropdown
- WFM password reset email or onboarding email not being received
- How to Remove Flare Super from a Full WFM Site
- MYOB Acumatica Workforce Management holiday guide (Australia)
- WFM - Documents not viewable on Apple devices
- Error: Entity Not Found errors when syncing from MYOB Workforce Management
- Adding Workforce Management Employee ID (External Employee ID) to the Employees GI (EP2030PL)
- Workforce management sync error: "502 Bad Gateway... The IRD Number you have provided is invalid" (NZ)
Known issues - people
- ATO Updates - 13th November to 16th November
- Unable to create WFM integration in 2026.1.2 and above due to receiving an error message
- Emails showing as "Pending processing", "Processing" or "Failed" but being sent and received
- Employee's are able to apply for Long Service Leave against their accrued balance
- 'Error creating Journal entries for employee. Debits and Credits do not balance...'
- Change Pay Period does not change the pay run transaction date
- Users Can Accidentally Make Duplicate Super Payments
- Termination payment is declaring incorrect PAYG on STP Submission
- STP Finalise reported the wrong termination payment and tax for a re-terminated employee
- Payslip messages are not showing on the Payslips
- Self Service Module screens are missing for Azure Entra ID users
- No snapshot entitlement record found for accrual pay item / Failed to compare two elements in the array / Collection was modified; enumeration operation may not execute
- Unable to Allocate Payroll Expenses - Insufficient stack to continue executing the program safely
- Unable to import timesheets into pay run from WFM
- Pay History screen showing the wrong Employee KiwiSaver for imported pays
- When trying to enter a leave request on MYOB Acumatica mobile app getting error message
- Account Transaction Data report does not show negative reversal correctly
- Employee with Account Code does not exist
- When a period of annual leave falls within the PH period, they are not always recognised as a PH in the employee current pay.
- HyperLink from Open Pay run to Pay Summary Report does not work
- Superannuation Batch Creation Timed Out
- SAFF File Rejection with Australian Super
- Entitlement Accrual Pay Item Amount not updating standard pays
- Earnings not liable for ACC Earners' Levy not calculating on Employment Info Return
- Payslips become visible in 'Failed' status emails in 'All Emails' screen
- Users with People User license and People MSS role don't have access to Approvals
- Mapping timesheets errors with "same key has already been added"
- Pay items set with '0' default units not defaulting to 0
- Incorrect Accrual Balance on the Entitlement Balance Data Report
- Incorrect Leave Rollover when Employee has a Negative Leave Balance
- WFM - Internal Server Error when trying to update Payroll Administrator user
- "Night Shifts" setup in Work Calendar not converting units correctly
- Projected Leave Balance not showing correctly from the selection date
- Team Leave Balances projected leave is not correct as per filter date
- Projected Leave Balance screen showing incorrect amounts
- WFM - Imported Employees showing with sync error
- Unable to create a new Leave Request using Make A Request in mobile app
- Error on Employee Superannuation Detail screen mobile app (iOS only)
- Kiwisaver Employee Super is wrong for termination
- STP Pay Event batches stuck In Open status
- Error when opening or creating Pay Run - "One or more errors occurred. Possible reasons: Error communicating with DCE Service, Request failed with status code BadRequest"
- Unable to select record in Adjusted Contribution tab of Create Superannuation Batch
- Employees are unable to view or download their payslips within the ESS app
- IR345 EDF Error on Processing Payment
- Formatting issues on SAFF Export File
- KiwiSaver: Create Pay Run validates KiwiSaver minimum rate for employees who are excluded from pay creation
- 'Failed to create STP Batch' warning appearing incorrectly on Manage Pays screen
- Error when exporting ABA file - Row index is outside the bounds of the array
- Leave Request Approval/Declined Emails Are Not Sending
- Work calendar : Hours Worked /Hours Per Week are showing the digital hours vs. decimal hours
- Payroll payment settings notifications show incorrect "modified by" user, causing confusion
- Leave taken calculations include unpaid breaks in work calendar
- On Employees screen unable to select Delegation of Expense Receipts and Expense Claims
- PaySuper Login window showing prefilled credentials
- Unable to Submit Payment on Superannuation Batch Details - Error: Updating the 'MPPayment' record failed because data in the 'Reference' field is too long
- AWE Inspector missing first pay run for employee
- On Users (SM201010), we can no longer link Admin user to a linked entity (employee). This field is now greyed out
- Unable to complete pay run due to - Error: Updating the ‘MPPayment’ record failed because data in the ‘BSBNumber’ field is too long'.
- Pre-Tax Deduction missing from payslip
- Terminated employees not showing in ED return
- Paygroup rate fields are not auto updated with Calendar change
- Not all annual leave rates are date effective based on the start of continuous leave
- Average Weekly Earnings (AWE) not calculating correctly
- Employee Work Schedule Import Clearing Work Schedule Values
- Employee information missing on Termination Wizard in Safari Web browser
- Pay Activity Summary Data Showing Duplicate Employees
- Imported Leave does not reduce as expected
- Incorrect second Lump Sum accruals
- Generate Payments button is pointing to the wrong Pay Run
- Unable to access Leave Pay Run Details from Employee Work Schedule
- Negative entitlement accrual value on rollover when exceeding Limit Total Accrual
- Incorrect rates causing underpaid annual leave (NZ)
- Incorrect proportioning to Termination Payment
- Incorrect tax on one-off pays
- Notional end date decreases when adding public holiday
- Incorrect working holiday maker tax withholding
- Incorrect limit on IRD deductions when current pay is changed
- Superannuation % showing incorrectly in ESS screen
- Pay Summary Report on Open Pay Runs show zero dollar values for Super/KiwiSaver
- NZ Taxation Details showing instead of AU Taxation Details
- Incorrect Rollover due to entitlement order
- Copying a tenant also copies the Workforce management integration API key.
- No holidays start date for imported annual leave requests
- Unable to add Payroll Contact Details - Error: Invalid Contact Email
- Users assigned to both AU and NZ tenants can no longer view the correct employees in Team Calendar