People
Payroll, workforce management, employee self service and onboarding
- Reversed pay runs not appearing in ATO Business Portal
- Adding multiple bank accounts for an employee's net pay
- Entering summer holiday pay runs in advance
- Error when trying to import Employee Work Schedules - 'We're sorry! An error has occured while processing your request'
- Configuration for Managers to see Employees' timesheets
- Using pay groups to include an employee in a pay
- Error: "'Country' cannot be empty" when applying employee profile
- Set up Resident Withholding Tax (RWT) for suppliers and subcontractors
- Setting up multiple email recipients for one customer
- Paying an employee with cash (AU and NZ)
- Updating an employee's salary (AU and NZ)
- Setting up an employee advance or loan
- Showing hours and rates on payslips
- Error: "Missing data map(s)..." when importing timesheets (AU and NZ)
- Changing the order of employee names to first name-last name
- Claim Employee Expenses with Corporate Cards
- Error: "There was a problem in units conversion calculation for..." (AU and NZ)
- Adding a new employee
- Import Scenario to import public holidays to Work Calendar
- Fixing common pay run errors
- Setting up long service leave
- Features comparison for Field Service Technician, Employee and Employee Self Service Function People User License.
- Creating an entitlement
- Correcting a processed pay run
- Time off in lieu
- Creating a pay item
- Adjusting an employee's entitlement balance (AU and NZ)
- Bulk Update Email Address used for Pay Slips with Import Scenario.
- Change Payroll Clearing Subaccounts for Companies
- Set up Long Service Leave Accrual with Hours as unit
- Changing the email address payslips are sent from (AU and NZ)
- Help with payroll
- Help with employee self service
- Getting ready for new payroll reports
- Error: "Sequence contains more than one element" or "An item with the same key has already been added" when opening processing, or completing a pay
- Error: "GL Posting Class cannot be null" when creating a new pay run
- No pop-up window when clicking the Termination button on Employee's Current Pay screen (MPPP3130)
Payroll (NZ)
- No records found in Annualised Income Inspection window (NZ)
- NZP- Employee Details Return showing duplicate employees, unable to lodge with the IRD
- Overriding legislated student loan rates - NZ
- Holiday payroll guide (NZ)
- Updating annual leave requests after adding unpaid breaks to the work calendar (NZ)
- How ESCT is calculated (NZ)
- Termination date falls outside of pay period (NZ)
- Payroll compliance changes for 2026–2027 - NZ
- FBAPS leave rate lower than expected (NZ)
- End of tax year procedures - NZ
- Termination has incorrect annual leave YTD amounts (NZ)
- Creating a redundancy pay item (NZ)
- Setting up a deduction for a Ministry of Justice fine (NZ)
- Creating a pay item to deduct Inland Revenue arrears (NZ)
- Managing mandatory closedowns (NZ)
- Negative leave accrual payment amount in the termination wizard (NZ)
- Rehiring or reinstating employees (NZ)
- Warning: "The Tax Code / IRD No. combination is not valid." in Pay Details (NZ)
Payroll (AU)
- Can't change superannuation payment method
- Holiday payroll guide (Australia)
- Payroll compliance changes 2025–2026 (AU)
- Super: "Error: An error occurred during processing of the field OverrideFundDetails" (AU)
- Payroll procedures for end of financial year (AU)
- Moving an employee to another reporting company (AU)
- Creating a salary packaging pay item to use for a novated lease (AU)
- Import scenario: Mass update TFN declaration to "Mark as Externally Submitted"
Pay Super (AU)
- Errors preventing PaySuper registration
- Migrating super fund error (AU)
- Some super funds aren't available (AU)
- Error: "PaySuper cannot be enabled if there are overridden active superfunds"
- Superannuation Batch Details CSV File Not Accepted by Clearing House
- Pay Super is not available for most multi-company setups
- PaySuper error: "Submit/Authorise payment was not successful"
- Fixing a failed Pay Super batch (AU)
- How superannuation payments creates general ledger entries – clearing house compared to direct payment
- Manage a returned super payment (AU)
- Import Scenario to update Cash Account for Super Pay Details
- Error: "Superannuation Member ID missing" when processing a pay
- Pay Super error: "You need to enter a valid employee membership number for this employee" (Australia)
- Set up Self-Managed Superfund (SMSF)(Australia)
MYOB Acumatica — Workforce Management
- Error: Entity Not Found errors when syncing from MYOB Workforce Management
- WFM - Documents not viewable on Apple devices
- MYOB Acumatica Workforce Management holiday guide (Australia)
- How to Remove Flare Super from a Full WFM Site
- Adding Workforce Management Employee ID (External Employee ID) to the Employees GI (EP2030PL)
- Workforce management sync error: "502 Bad Gateway... The IRD Number you have provided is invalid" (NZ)
Known issues - people
- Entitlement Accrual Pay Item Amount not updating standard pays
- Earnings not liable for ACC Earners' Levy not calculating on Employment Info Return
- Payslips become visible in 'Failed' status emails in 'All Emails' screen
- Users with People User license and People MSS role don't have access to Approvals
- Mapping timesheets errors with "same key has already been added"
- PaySuper Login window showing prefilled credentials
- 'Error creating Journal entries for employee. Debits and Credits do not balance...'
- Pay items set with '0' default units not defaulting to 0
- On Employees screen unable to select Delegation of Expense Receipts and Expense Claims
- On Users (SM201010), we can no longer link Admin user to a linked entity (employee). This field is now greyed out
- AWE Inspector missing first pay run for employee
- Incorrect Accrual Balance on the Entitlement Balance Data Report
- Unable to Submit Payment on Superannuation Batch Details - Error: Updating the 'MPPayment' record failed because data in the 'Reference' field is too long
- Leave taken calculations include unpaid breaks in work calendar
- Account Transaction Data report does not show negative reversal correctly
- Incorrect Leave Rollover when Employee has a Negative Leave Balance
- WFM - Internal Server Error when trying to update Payroll Administrator user
- Payroll payment settings notifications show incorrect "modified by" user, causing confusion
- Error when exporting ABA file - Row index is outside the bounds of the array
- "Night Shifts" setup in Work Calendar not converting units correctly
- Work calendar : Hours Worked /Hours Per Week are showing the digital hours vs. decimal hours
- Leave Request Approval/Declined Emails Are Not Sending
- Projected Leave Balance not showing correctly from the selection date
- Team Leave Balances projected leave is not correct as per filter date
- Projected Leave Balance screen showing incorrect amounts
- WFM - Imported Employees showing with sync error
- Superannuation Batch Creation Timed Out
- Pre-Tax Deduction missing from payslip
- Unable to complete pay run due to - Error: Updating the ‘MPPayment’ record failed because data in the ‘BSBNumber’ field is too long'.
- Paygroup rate fields are not auto updated with Calendar change
- Terminated employees not showing in ED return
- Not all annual leave rates are date effective based on the start of continuous leave
- Average Weekly Earnings (AWE) not calculating correctly
- Employee information missing on Termination Wizard in Safari Web browser
- Employee Work Schedule Import Clearing Work Schedule Values
- Pay Activity Summary Data Showing Duplicate Employees
- Imported Leave does not reduce as expected
- Incorrect second Lump Sum accruals
- Generate Payments button is pointing to the wrong Pay Run
- Unable to access Leave Pay Run Details from Employee Work Schedule
- Negative entitlement accrual value on rollover when exceeding Limit Total Accrual
- Incorrect rates causing underpaid annual leave (NZ)
- Employee Details Return showing duplicate employees
- Incorrect proportioning to Termination Payment
- Incorrect tax on one-off pays
- Notional end date decreases when adding public holiday
- Incorrect working holiday maker tax withholding
- Pre-Tax Deduction not calculating on Termination Payment
- Incorrect limit on IRD deductions when current pay is changed
- Superannuation % showing incorrectly in ESS screen
- Pay Summary Report on Open Pay Runs show zero dollar values for Super/KiwiSaver
- NZ Taxation Details showing instead of AU Taxation Details
- Incorrect Rollover due to entitlement order
- Copying a tenant also copies the Workforce management integration API key.
- No holidays start date for imported annual leave requests
- Unable to add Payroll Contact Details - Error: Invalid Contact Email