Help signing in, resetting passwords and using 2FA
MYOB Advanced has a few different ways to sign in, depending on how your site is set up.
Password-only sign-in
The password-only sign-in option uses the Username and Password fields, and the green button.
If you’ve forgotten your password, click Forgot your credentials? to trigger the password reset process.
This will either trigger an automatic password reset email, or an alert to your system administrator to reset the password for you.
See Fixing sign in issues in MYOB Advanced if:
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You are stuck in a sign-in loop
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You are are getting the error "Error: The system cannot process an external authentication. Please make sure that authentication is set up correctly and the specified parameters are valid."
Two-factor authentication (2FA)
2FA uses the purple Sign in with Secure Authentication button.
If you use 2FA, the Login and two-factor authentication help centre has all the help you need, including:
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Setting up two-factor authentication for setup, sign-in, and troubleshooting help.
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Recovering your account for if you can’t sign in to your myob account at all.