WFM password reset email or onboarding email not being received

Date: 19/2/2026

Status: As at 1.30pm NZST 19/2/2026 the fix has been applied, however this may take up to 48hours to propagate through mail services 

Reference: ADV-75762

Issue

WFM password reset email or onboarding email not being received. This is specifically with hotmail.com email addresses

Workaround

1. Changing the username to another non-hotmail email address if possible
2. If urgent access is needed please contact support referencing ADV-75762 and they can assist with a Password reset to be shared via a secure link